Anti-Scam

1. How can I avoid scams on Medi Mall?
Always verify seller profiles and look for the verified badge. Avoid sharing sensitive information and never pay sellers directly through unofficial channels.

2. Does Medi Mall handle payments?
No, except for our secure transaction service. For regular purchases, you connect directly with sellers and arrange payment off-platform.

3. What is the secure transaction service?
For an extra fee, Medi Mall acts as a middleman — you pay us, we release funds to the seller only after you confirm receipt and satisfaction.

4. What should I do if I suspect a scam?
Report suspicious activity immediately to Medi Mall support. Do not proceed with any payments or sharing of personal info.

5. Can sellers scam buyers by listing fake products?
We try to prevent this by verifying sellers and inspecting items when requested, but always exercise caution and ask for additional information before committing.

6. How do I protect my personal info?
Never share your bank details, passwords, or other private info on Medi Mall or with sellers/buyers directly.

7. What happens if I’m scammed?
Contact Medi Mall support immediately. If you used our secure transaction service, we can help mediate. For other cases, we recommend reporting to local authorities.

8. How does Medi Mall verify sellers and technicians?
We offer paid verification badges and perform manual inspections to confirm legitimacy whenever possible.